Frequently
Asked Questions...
Question: How long before I receive
my order?
Answer: Most custom orders will ship from our
facility in 5-7 business days.
Question: Who do you use to ship your products?
Answer: We use United Parcel Service and provide
tracking numbers when the item ships.
Question: I have lost a letter or letters, can I get a
replacement?
Answer: Yes, we can make replacement letters
for any item, the charge is $10.00 per letter and $3.50 shipping.
Please call for specific details and information needed.
Question: What
is the engrave option for the back of an item?
Answer: We
use a special engraving tool that actually burns into the back or
botton of an item a message of your choice. This can include all
the baby's birth information
or a special message from you.
Question: Do
you engrave exactly what I typed in the box for the engraved message?
Answer: YES,
we engrave exactly what you type in the field for the engraved
message, we change nothing, so be sure that everything is typed
and spelled correctly.
This also include the case type that you choose, i.e. all capital
letters or all lowercase letters.
Question: Do you align and center
the engraved message on the back or bottom of the item?
Answer: YES,
we align and center the engraved message when
we get the order.
Question: What is a Knot?
Answer: A
knot is where a limb or branch grew out from the main trunk of the
tree. Knots can take on all shapes and sizes depending on the size
and shape of the limb or branch.
Question: What is the "No
Knots" option?
Answer: A "No Knots" option
insures that no knots are present on the surface of the item being
purchased. Because additional labor is incurred to find and cut
a piece of wood without knots on the surface, an additional charge
is added to the price of the item.
Question: What is your return policy?
Answer: Unfortunately, there are no returns on personalized
items.
Question: Are all your paints and
finishes safe for kids?
Answer: Yes, all our paints and finishes are water based
and non-toxic.
Question: Who should I call if I have a problem
with my order?
Answer: Call 800-458-3960 for any issues.
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